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terms and conditions
frequently asked questions
Purchasing products through the Site requires you to open an account, including setting up an ID and password. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Lili and Loo Ltd. immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Lili and Loo Ltd. or any other user of or visitor to the Site due to someone else using your ID, password or account. You may not use anyone else’s ID, password or account at any time without the express permission and consent of the holder of that ID, password or account. Lili and Loo Ltd. cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
COLLECTING INFORMATION ABOUT YOU
There may be times (such as when you purchase or order a product) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address and credit card information. We may also maintain a record of your product purchases.
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
USING INFORMATION ABOUT YOU
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from Lili and Loo Ltd. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Lili and Loo Ltd. or to others. We may also disclose your personal information when we believe the law requires it.
EDITING, UPDATING, CORRECTING AND DELETING INFORMATION ABOUT YOU
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Lili and Loo Ltd. please let us know by calling us at 1.518.822.9492, by sending us an email, or by clicking Communication Preferences. Please be sure to include your email address, mailing address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other personal information with us please contact us the same way.
Please note that any requests to remove or update your personal information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.
Lili and Loo Ltd. take special care to protect the safety and privacy of children. The Site are general audience sites. We do not permit anyone under the age of 18 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 18 without their parent's consent. By registering with the Site, you are affirming that you are at least 18 years of age. ??Children under the age of 18 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.